Who we are
Vekts Analytics is operated by VEKTS LAB AS (Org.nr. 935 442 036), Oscars gate 27, 0352 Oslo, Norway. Contact: [email protected].
Vekts Analytics
Data deletion
How to request deletion of user data and connected data from Vekts Analytics.
This page is a summary. The full, legally binding text is available in Spanish: Eliminacion de datos
Delete your Vekts Analytics account
In the Vekts Analytics app go to Settings → Delete account: it is deleted at once. Without the app, email [email protected] from your account address with the subject "Account deletion request". We delete your user and every workspace you own (stores, imported data, connections and tokens, metrics, chats, support tickets and AI creations). Invoices and billing records are kept for the period required by tax and accounting law, plus a minimal record of the deletion; backups rotate and deleted data disappears from them within 60 days. Plans billed through Shopify are cancelled by uninstalling the Vekts Analytics app in your Shopify admin.
How to request deletion
Email [email protected] from the address linked to your account with the subject "Data deletion request". Tell us which account, workspace or connected integration it concerns.
Connected platforms
You can disconnect any integration in Connectors at any time. You can also revoke access directly in Meta (Business settings) or Google (myaccount.google.com/permissions). Revoking access stops new data; ask us to delete the data already imported.
What happens next
We delete or anonymise the data within the GDPR deadlines (one month, extendable in complex cases) and confirm by email. Some billing records must be kept for the period required by law.